UoN Staff Challenged on Efficient Service Delivery
Date and time: 
Tue, 2017-06-20 08:08

The Vice-Chancellor challenged the staff members drawn from the six colleges and the central administration unit, to put more effort as they discharge their mandate and help the academic staff drive the university agenda of teaching, learning and research.

“Your work is very critical. You are key people in the administration and in the delivery of the service charter”, said Prof. Mbithi. “I urge you to embrace servant leadership and capture and resolve internal and external complaints.”

He expressed the need to use complaints handling and management infrastructure.  In the recent past, the University undertook to capture and resolve, internal and external complaints, submit complaints on a quarterly basis and in a prescribed format to the Commission for Administrative Justice (CAJ) to implement complaints handling procedures. Prof. Mbithi was speaking during a one day sensitization workshop


The administrators were also taken through the relevant tools that they need to use in their complaints handling mechanism. Such tools as the University Charter, University Calendar, popularly called the almanac and the employment terms service among others.

According to the Registrar, Planning, Mr. B.D. Njuguna, the Administrators should embrace professionalism, patriotism, passion and pace in their complaints handling efforts.

The , Dean of Students, Rev. Dr. Fr. Dominic Wamugunda, explained extensively the need for the university staff to embrace the University of Nairobi’s organizational culture and keep the university brand image.

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Expiry Date: 
Fri, 2017-12-22 08:08