Title Question Answer

Money not reflecting on students portal once it has been paid

-If it takes more than a day to reflect, then the student should see their college Bursar


Where to drop off cheques

-Bursary-Income Office (G4)
-CDF- Income office (G4)
-HELB- Income Office (G4)


Requirements for replacement of lost Students ID

-Police abstracts
-Clearance from the library
-Letter from Dean/Faculty
-Fee of 500/= for undergraduate students or Fee of 1000/= for post graduate students


Where to go for money transfers

Students Finance office(G2) Gandhi Wing


Where to go for HELB payment

Students Finance office(G2) Gandhi Wing


Where to go for CDF payment

Students Finance office(G2) Gandhi Wing


Mostly asked directions

-School of Economics-Gandhi Wing 2nd Floor
-School of Sociology-Gandhi Wing 4th Floor
-Department of Linguistics and Languages-
Gandhi Wing 5th Floor


How to check CRB status

What is a CRB certificate of clearance (COC)?

What are the reasons for getting a CRB kenya certificate of clearance?

How long is a COC valid?

How much does a CRB kenya COC (Clearance Certificate) Cost?

Who qualifies to get a CRB COC(Clearance Certificate)?

METHOD 1: Metropol credit reference bureau limited

You can access CRB services from Metropol through Metropol website,metropol crystobol app or by dialling*433#.

You will Pay kes 50 as registration fees through the Paybill number 220388.Enter your ID number as the account number.

You’ll get an SMS with your unique PIN details,a Reference Number and a special Link

After you register you can now dial *433# and login using details provided

CRB metropol charges

CRB Credit Score- You will pay ksh 150 to get your credit score per year. You will be awarded marks between 200-900. Any marks below 400 means your rating is low because you are defaulter. Rating near 800-900 means you have high rating.

Credit Report- Pay ksh 250 to get detailed information on institutions that have listed you.

CRB Kenya clearance certificate: after making sure you have cleared all your loans. You can now be issued with clearance certificate at ksh 2200

Method 2: transunion credit reference bureau CRB kenya

  • Send your full names to 21272
  • Enter your ID number
  • Choose CC (meaning Credit Status)
  • Receive your CRB status.

CRB Credit report in kenya – pay ksh650

CRB Clearance certificate in kenya you pay – ksh 2200

method 3:Credit Info CRB Kenya

You can still register with creditinfo to get your credit information yearly.Simply visit creditinfo.co.ke to register.You’ll then receive your credit report on your email address.

 What’s a Credit Reference Bureau (CRB) in Kenya

A credit reference bureau is a company licenced by central bank of Kenya to collect, store and collate credit information on individuals and companies from different sources and provide the information in form of a credit report upon the request of a lender.

CRB Kenya Clearance Certificate

Governmental and an increasing number of private sector employers are making it mandatory for prospective employees to present a Certificate of Clearance from one of the licensed credit reference bureaux (CRBs). Metropol provide a convenient network of offices and agents for individuals to obtain their CoC when required. The CoC may be used to Know Your Employee (KYE), Know Your Customer (KYC), Know Your Agent (KYA), or to clear the individual or company itself for business with other SMEs or corporate clients.

What is a CRB certificate of clearance (COC)?

A certificate of a clearance is a document that confirms that currently a customer does not have a non- performing account.

Do you pay to have your record updated by a CRB?

NO: CRBs do not charge to have customer information on the CRB. Actually sharing data with CRBs is free for all lenders. Nevertheless when a customer has a historical negative listing, a lender ask for a certificate of clearance (COC) from the CRB.

What are the reasons for getting a CRB kenya certificate of clearance?

A COC is meant to give the borrower peace of mind. A COC is required to present to a lender after being adversely listed, to apply for employment etc.

How long is a COC valid?

A COC is valid as at the date of issue. This is because CRBs receive information on a daily basis which could alter the customer information.

How much does a CRB kenya COC (Clearance Certificate) Cost?

A COC cost ksh 2200 which is payable through mpesa or to the CRB bank account

Who qualifies to get a CRB COC(Clearance Certificate)?

Pensions & Retirement Plans

What are the main statutes and regulations relating to pensions and retirement plans?

  • Pensions Act (Cap. 189);
  • Pensions (Increase) Act (Cap. 190);
  • Retirement Benefits Act (No. 3 of 1997);
  • Income Tax Act (Cap. 470);
  • National Social Security Fund Act (Cap 258);
  • National Social Security Fund Act (No. 45 of 2013);
  • National Health Insurance Fund Act (No. 9 of 1998);

How does one fill in A.I.E now that its Automated?

1.Within UON Network, simply go to any browser and type aie.uonbi.ac.ke

2.This will direct you to the Login Page.

3. Enter your Payroll Number together with your Leave application system Password.

4.Download User Manual